Hospital highlights - Feb. 11, 2010

Hospital rated tops by patients

Hospital patients rated their experience higher than 99% of other American hospital patients during the last quarter of 2009. Whitman Hospital uses a company that surveys patients from 1,800 hospitals about their stays. Questions cover physician and nursing care, tests and treatments, treatment of visitors and family, meals, the facility and the admission and discharge processes.

“Improving each patient’s experience makes them more satisfied with their care and more loyal to the hospital,” says Debbie Hoadley, director of performance improvement. “Studies show h...